So I have been shopping in this site personally but then I saw the app So then I was think hmm maybe I should download the app. This company does not care about you or your business, we’re peasants Not worthy enough of being able to use there services Terrible company ur better off reaping your gonna get bent over and just waking up whenever because they seem to only sell to companies like goat or stockx, so if u want sneakers nobody wants this is the perfect app for u, otherwise your better off not caring about the release date and time and just paying an extra $100+ thru these 3rd party sites and getting them without the frustration. Not to mention I wasted my time signing up for there reward program because the sneakers I actually were able to purchase were never added to my purchases, yet I have a email with my name and order number. Not one person was able to actually get on the website yet there sold out. I look on there twitter page and literally every comment is the same.
20 mins later on that screen i see a post saying the sneakers I wanted were sold out. Been on the app since 6:57am and it says they just dropped new sneakers and I was in line. I wish I could give it 0 stars or negative. We should be able to figure this out bc Nike and footlocker don’t have the same issues over and over again. Every weekend a new shoe comes out and the same issues arise. Also constant issues trying to use my loyalty points when purchasing a rare show which at times has then removed it from my bag bc it took too long. I try to be loyal to a store but if I can’t buy what I want what is the sense. I will either try to use the website which is not much better or use the footlocker or Nike app because I never have an issue with those apps. I have bought many shoes thru finish line but the app has become more difficult and made me lose out on many pairs. Online it doesn’t even allow you to try bc that size is obviously sold out. When I try and add a size thru the app it says bag error. Second there are sizes available on the app that are not available online. After 20 minutes stuck in the page I thought something was wrong and got right to the website within 10 seconds. I could of just logged in from the internet and got thru had I known the app was not working. The app always crashes and stays on the we are busy screen forever. I normally do not review apps but this has been angering me for quite some time.
I have given this company majority of my business when I’ve had to shop for shoes and whatnot, so I don’t see what’s so wrong with them giving myself along with other valued Customers, the right to have their WCR for as long as they need to until they can use them. Customer Service representatives are not very pleasant to speak with neither, they were so rude and so unhelpful at times. That I have them to use and by certain dates at that. I’ve lost so many rewards because I’ve either forgot, I’m in the hospital 90% of the time and can’t remember I also don’t like how the WCR expire, I don’t think they should expire and should be available for use whenever we are able to utilize them. I also make sure to use my winners circle account each and every time I make a purchase, so I cannot understand how my order couldn’t be found. The order was even taken out of my order history and I had the slightest idea on how something like that could’ve happened when I used my winner circle rewards and everything to make said purchase, yet they had no record of my purchase at all. I enjoy shopping with Finishline even though I’ve had some pretty unpleasant moments with merchandise not being received, and they even refused to do anything about one of my misplaced orders.
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